Many of you may remember my post ‘City Stress’, about when Julie and I went to Norwich, to change over our home telephone and broadband supplier.
Well, Monday the 16th was the big day, the day we were due to change over. We had the new router, delivered a few days earlier, and eagerly awaited the emails and text messages telling us how to get started. But of course, nothing happened.
We still had a phone line, and a broadband connection, but it was with our previous supplier, British Telecom. We heard nothing from EE (the new supplier) on Monday, and it seemed to be a case of ‘I told you so’, about changing companies, and nothing working as promised.
However, it all got going this morning, (Tuesday) albeit a day late. We were told to connect the new router, and to get ready for our faster fibre broadband connection. This involved me crawling around under the desk in the office, drowning in a sea of wires and cables, as I sought to disconnect everything from British Telecom, and set up the new system. Once it was all done, I switched on the new fancy router, and…nothing! We had a phone line, but no Internet connection.
I called the freephone number for EE, fearing the worst. But I was pleasantly surprised when an efficient young man, from a call centre in Bristol, managed to immediately diagnose our problem. British Telecom had failed to connect our new broadband at the exchange, he told me. Leave it an hour, unplug the router, and restart. I thanked him for his efficiency, but in the back of my mind, I thought ‘Yeah right, like that’s going to happen’.
But I was happy to eat my words, when it happened exactly as he had predicted. We soon had a great connection, faster Wi-Fi, and a good signal for all devices. Once the new passwords had been entered, Julie was able to connect all three tablets, and her smartphone. We have been flying away since, with a great speed broadband, and a reliable Wi-Fi signal too. So far, so good.
Isn’t it just great, when technology actually works?