So this week, I have been trying to make the appointment for the eye test that will decide whether or not my licence is renewed. I read and re-read the letter carefully.
I have to contact the actual Specsavers shop in Fakenham directly.
I cannot book online as it is a ‘special’ test.
I cannot visit the shop to make the appointment, as I will not be admitted without an appointment. (Due to Covid-19 safety measures.)
First phone call. I get a recorded message telling me that the staff are too busy to take my call. It says I should book online, but their letter tells me not to do that.
Second phone call. Same message.
Third phone call. Same message.
Fourth phone call. Same message.
This morning, I rang the company’s head office. I tell a very helpful lady that I am unable to contact their Fakenham shop. She says she will ring them on her contact number and put me through immediately.
I wait on hold, listening to that international ‘On hold’ music that seems to have been composed solely for that purpose.
The nice lady comes back on the phone. She tells me that she also got a message saying they are too busy to take her call.
So now she has sent them an internal email message telling them to telephone me. I have to be by my phone after 3pm today.
Trusting that they are not too busy to make that call.