Following my recent post about an annoying television commercial, I received a reply to my complaint from the company concerned.
This was my post, if you didn’t see it.
As you can see from the reply, they consider this advert to be ‘Distinctive’, rather than stupid and irritating.
I will give them credit for bothering to reply to my complaint, but I will still never buy anything from them.
Jasmin Hart
To: petejohnson50@yahoo.com
Hi Pete,
Thanks for getting in touch and leaving us some feedback.
We’re sorry that you’re finding our brand advertising annoying. Just like our amazing staff, creators and cards, our adverts are distinctive – we’ll give you that!
The good news is, we are a small business with tiny advertising budgets, so you won’t be inundated with this advert for much longer and it will be off air by 11th February. With such small budgets, it’s key we try and get as much attention as possible but clearly it hasn’t worked for you this time round.
As we are still a growing business we really appreciate you giving us feedback. I’ve passed your comments on to our marketing department to keep in mind for the future.
Thanks,
Jasmin
Jasmin Hart
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Customer Happiness Team
phone 020 8050 1462 email talktous@thortful.com http://www.thortful.com
beetleypete 