As most of you will know by now, I rarely have anything good to say about WordPress. Whether it is the fact that they will not be retaining the Classic Editor soon, or the endless glitches that fling our comments into Spam Folders, the host company of our blogs has received the sharp end of my keyboard on more occasions than I care to remember.
However, credit where it’s due.
This morning, I received conflicting communications about the renewal of my paid ‘Personal Plan’. One message said I had to renew it, and another told me it had been automatically renewed, supplying me with a confirmation invoice number to prove that.
So I used the ‘Live Chat’ system to query the confusion.
They replied instantly. I typed out my question, and received a reply resolving the issue in less than sixty seconds. I know this is not available to anyone who uses the Free Option. But at £3 a month, it has to be worth it. And it gets rid of the advertisements too. Some people pay that much every day for a takeaway coffee.
Compare that to so many years of teeth-grinding frustration trying to contact WP through the help pages and forums.