In Praise Of Honest Mechanics, And The NHS

Ten days ago, I wrote about my car failing the MOT test, and needing two new tyres.

Always Something

I didn’t use it after driving it home, and then three days later, Julie used it to take her daughter and grandchildren out for the day. They did a fair few miles, and had an enjoyable day. However, when she returnd home that evening, she said she could hear a ‘rubbing noise’ when turning right. I drove into town and back, and couldn’t hear it.

Last Friday, she cut her hand at work. It was in an awkward place on the edge of her right hand, and bleeding badly. So I drove to collect her, leaving her car in the car park. We had two options then. Either drive the shorter distance to the main Norwich Hospital, and possibly wait for many hours to be seen, or drive up to Cromer on the north coast, where there is a minor injuries unit open from 08:00 until 20:00. That seemed the better option, and off we went.

Arriving close to 7:30pm, we wondered if we were going to be too late. But no. An efficient receptionist booked her in, then asked me to wait in the car park due to Covid-19 restrictions. Less than ten minutes after I got back to the car, Julie appeared, her wound closed with steri-strips, and a dressing covering the injury. When you hear so many complaints about our health service, I think it is only right to balance that with praise for the marvellous service we received last Friday.

Well done the NHS.

On the way home, we used the main relief road to avoid Norwich, and it has many roundabouts. Once negotiating those, I could hear the ‘rubbing noise’ that Julie had spoken about previously.

On Sunday morning, I returned to the car repair dealership I had used for the MOT, service, and tyres, and asked them to investigate the noise. The manager drove the car around the forecourt, and agreed he could hear the noise. However, after some examination of the wheels and steering, he was unable to speculate on what might be causing it. He suggested I leave it there overnight, and he would get a more experienced colleague to examine the car today. (Monday) I agreed, and Julie collected me and took me home. Although this Monday is a public holiday in England, they were open from 10:00 until 16:00.

Me being me, I feared the worst. Major repairs just before our holiday, and yet more eye-watering expense. While I was out walking Ollie, Julie rang them just before 1pm, and they said the car was ready. They had found a loose back plate on a front brake disc, and that was moving enough to cause the rubbing sound on full right lock. As they had worked on the car recently, they said they would not be charging me anything at all, because of the possibility that they may have caused the temporary fault.

When I collected the car, they gave me a Diagnostic Wheel Alignment report, telling me they had additionally checked the alignment to put my mind at rest. This alone usually costs £59, but there was no charge. I think good service like this should also be praised, especially for a large chain of car repairers that doesn’t always have the best reputation here.

So, well done to Dereham branch of Kwik Fit too.

My Freelance Writing Portfolio

Published author, marketing and publishing guru, and committed blogger, Nicholas Rossis is the real deal, and a very nice man too. He is now offering a service that may be of interest to some of you, and it is my pleasure to reblog his post today. Check out his site for hundreds of helpful tips too, and some great offers on his own books.

Nicholas C. Rossis

As part of my efforts to make writing my full-time job, I’ve taken on some freelance writing–mostly blog posts and web content. I am sharing below a kind testimonial and some samples of my work. Future jobs will be shared on my new Freelance Writing Portfolio page.

So, if you’re looking for someone to help with your blog or website, I hope you’ll consider me!

InSync Media

I have worked on a number of projects for InSync Media. These include blog posts and web content for:

Nicholas has worked on several copywriting projects for my company, InSync Media, over the last several months. I keep coming back to Nicholas because of his professionalism, quick turnaround times, over delivering on the required word count, and seamlessly including keywords to our specific requirements. Plus, his writing is enjoyable to read, even on technical subjects!…

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The TV saga, continued

I posted about aerial reception problems recently. Today, I had to arrange for someone to come out and sort out the problem.

The first contact number answered. He was a ‘busy man’, he told me. Too busy to come and look at the problem. Instead, he would quote a price then and there, based on the problem that had I diagnosed over the ‘phone. Of course, I am not a TV aerial expert, otherwise I would not be calling him in the first place. He was busy, he told me once again. If I didn’t accept his quote now, I might wait for two weeks. If I did agree, he could do the job tomorrow, strangely enough. He had a ‘window on Tuesday’, apparently.

I called someone else.

The someone else came round fifteen minutes later. He agreed that it might not be a big job, but checked my signal with a meter in front of me, and found it lacking. After looking at the problem, he agreed to try moving the aerial, and replacing the cable. That might work, it might not. But he was a nice guy, customer focused, and offering a free estimate in his own time. The final price was around half of the first quote, which was for a job unseen.

So he is coming tomorrow. He will try his best, by doing what he agreed was the best option for a first attempt. That’s my kind of customer service. Even if I cannot see any TV tonight, I might get some tomorrow.

If not, then I can at least be sure that I haven’t been ripped off.