Following on from yesterday’s post about issues with replies to comments, this appeared to be fixed (for now) just after 8pm last night.
Thanks to everyone for your advice and suggestions, I am sorry I was unable to reply to most of them.
What made me enraged yesterday was that I pay £84 a year for a Premium Plan. As well as giving me extra space for images and no ads on my blog posts, it is supposed to provide me with instant ‘Live Chat’ to resolve problems.
In the past, this has worked reasonably well, but recently the format has changed slightly, and it now seems to be generated by AI, not humans. As a result it doesn’t work, because it fails to recognise the issue you are asking for help with, or directs you to routine WordPress information pages that most bloggers are very familiar with. Then it declares ‘No issues found’, and deletes the request.
I think this is bordering on fraud from WordPress, as it is one of the major selling points of a paid plan.
All of this made me so angry and stressed yesterday, I have decided to take a couple of days off to calm down, and have a rethink. The last episode of the serial ‘Julia’ has been published, and I am currently able to reply to comments and to comment on most blogs I follow.
So I will hopefully be back as usual next Monday.