Last month I wrote about having extras on my car that confused me.
As mentioned, I went back to the dealership to try to resolve the issue with the experts there. This is what haopened.
I was dealt with by the sales manager, who was very helpful and showed me that nothing was too much trouble when it came to helping a customer. I discussed the speed-sensitive wipers at first, which confused him. He told me that speed-sensitive wipers are not an option on my car. We moved the car around the dealership forecourt, and could find no evidence of speed sensitivity, probably because it wasn’t raining hard enough. In the extensive settings menu, there is no option to turn the function off, as it supposedly doesn’t exist.
When I said that my wife confirmed the same thing when she drove the car, he could only suggest that it was not a normal UK option, but had somehow been added to this particular car because it had previously been a manufacturer’s demonstration car when the new model came out. So I have to conclude that I am supposed to be lucky to have the feature, one that very few other drivers of the same car have benefited from.
Even though I don’t want it.
Next, we proceeded to the Satnav. He admitted straight off that he also found it illogical in the way it operates, but he was happy to spend some considerable amount of time to show me how to get the best from it. I wrote everything down as he slowly went through each step of the operation, as I knew I would not remember the complicated procedure ten minutes after I had left. By the time he had finished the tutorial, I had two full sides of notes on an A4 sheet of paper. A crib sheet that I must never lose.
He went much further, happily entering in some destinations for me that I had to visit over the next few days, and then showing me how to recall those destinations from the ‘History’ function. When I was satisfied that I could use the basics of the system with the help of my notes, I thanked him and left. He told me to pop back anytime if I needed more help, and there was no mention of any charge or fee for his time.
That left me very impressed with the customer service from this dealership, and confirmed my experience since moving from London to Norfolk.
‘Buy locally’.